Reservations policy

  • At the  time of making a reservation your valid credit card details will be required to secure the booking.
  • Reservation payments to be made in full on arrival.
  • Check-in is available from 2 pm to 9pm on the day of arrival.
  • Check-out time is 10am or before, not after, on the day of departure.
  • Early check-in and or check-out is strictly by arrangement only.
  • Please note the OFFICE closes at 9 pm

Cancellation policy

  • Cancellations made 72 hours prior to the day of arrival will incur a 50% charge of the first night’s stay.
  • Cancellations within 48 hours or less will incur a cancellation fee of 100% of the first night’s stay.
  • All “no-shows” will be charged a automatic 100% of the total accommodation amount.

Baby/Child Policy

  • A baby/child is a person; therefore the additional person surcharge applies.

Rates

  • Rates  listed on Alex Garden Court Motel’s offical website – online bookings are non-commissionable and include Goods and service tax.

Smoking 

  • All rooms in this complex are strictly no smoking 
  • Please use smoking areas outside units.
  • In the event of someone smoking in the units and failure to observe this will result in an additional charge to restore the room
  • We reserve the right to charge costs and any resulting loss of income to the registered guest

Damage

  • Any damage caused will be charged at the cost of repairing or replacing the subject items to the person who made  the Reservation.